For product enquires, please call +65 6468 4948

Shipping & Delivery Policy

We use courier services for all our online orders to ensure traceability of delivery status.  

1. SINGAPORE DELIVERY

  • For a minimum order of S$120, we provide FREE local delivery service. Delivery will be supported by ARAMEX Courier services. Goods will be delivered within 2-3 working days once payment is received.
    • For orders below S$120,  we charge a delivery fee of S$3. The delivery will be supported by ARAMEX Courier Services and goods will be delivered within the next 2 to 3 working days once payment is received.

    NB: We will provide the ARAMEX tracking number and ARAMEX Customer Service hotline for customers to monitor or re-schedule for delivery.

    2. MALAYSIA & BRUNEI DELIVERY

    • Delivery will be supported by Courier services. Goods will be delivered within  2-5 working days for West Malaysia, and 
      5-7 working days for East Malaysia once payment received.
    • Goods will be delivered within 4-6 working days for Brunei once payment is received. 

    * Limited to 1 Set per order to avoid possible or additional Tax or Import Duty 
    * Customer will be responsible for any Tax or Import Duty or Custom Related Charges / Fees.

    3. OVERSEAS DELIVERY (Exclude Malaysia & Brunei)

    Overseas delivery services will be supported by Courier Services. Customer will need to send your enquiry to info@painsolutions.com.sg.  To help us determine shipping fee for your order, please provide the following details in your email :

    • Type of Product and Quantity

    • Shipping Details (Full address with postal code to be provided)

    Please note that Pain Solutions Pte Ltd will not be responsible for import duty and GST. Customer might need to assist in customs declaration in certain countries.

     

    4. SELF PICK-UP

    We have the option of self pick-up at our office during business hours.  Customers will be contacted via SMS once their order is ready for collection. Customers can liaise with our customer service staff on timing of collection at following address :

     

    Pain Solutions Pte Ltd
    62 Ubi Road 1 #10-15
    Oxley Bizhub2 (408734)
    Tel : (65) 6468-4948

     

    Business Hours : Mon – Fri : 10:00 am to 7:00 pm

    Closed on Public Holiday and Weekends